Guest Experience Lead - Front Office

InterContinental Hotels Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

InterContinental Hotels Group in Singapore is seeking an Assistant Front Office Manager to lead the Guest Services Team and uphold the Brand Experience. You will ensure SOPs, training and performance standards align with IHG procedures and guest satisfaction goals.

You will collaborate with Reservations and Housekeeping, manage budgets and staffing, coach the team, respond to guest feedback, and drive continuous improvements in service quality and revenue generation.

Qualifications

• Leadership role overseeing Front Office operations and Guest Services teams.
• Bachelor’s degree or higher in Hotel Management/Business Administration.
• 3 years’ related experience in the same role.
• Great communication skills.
• Proficient in written and spoken English.

Responsibilities

• Lead and supervise the Guest Services team to ensure consistent guest experience.
• Prepare and monitor departmental operating budgets.
• Drive revenue through Front Office and related departments and improve occupancy and revenue.
• Ensure compliance with brand standards and SOPs.
• Mentor and develop team members and manage rosters.

Skills

Leadership

Communication

Team management

English proficiency

Budget monitoring

Vendor management

Education

Bachelor’s degree in Hotel Management / Business Administration

Job description

InterContinental Hotels Group in Singapore is seeking an Assistant Front Office Manager to lead the Guest Services Team and uphold the Brand Experience. You will ensure SOPs, training and performance standards align with IHG procedures and guest satisfaction goals.

You will collaborate with Reservations and Housekeeping, manage budgets and staffing, coach the team, respond to guest feedback, and drive continuous improvements in service quality and revenue generation.