Front Office & Guest Experience Duty Manager

job expert pte. ltd.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Job Expert Pte Ltd in Singapore Central is seeking a capable Duty Manager to supervise front office operations. You will coordinate service delivery, handle escalated guest concerns, and coach the team to maintain high standards of guest satisfaction.

The ideal candidate holds a Diploma in Hospitality Management, has at least 2 years of duty manager experience, and demonstrates strong leadership, communication, and decision-making under pressure.

Qualifications

• At least a Diploma in Hospitality Management or equivalent.
• Min. 2 years of working experience as Duty Manager.
• Able to perform rotating shifts, including weekend and public holidays.
• Team player with a positive work attitude.
• Passionate to serve and go the extra mile for guests.
• Possess excellent communication, interpersonal and leadership skills.
• Able to make sound decisions and solve problems effectively.
• Able to work under pressure.

Responsibilities

• Support Front Office Manager to supervise and coordinate front office operations.
• Manage service recovery for escalated guests’ concerns and feedback.
• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.
• Collaborate with various departments on guests’ special requirements and requests.
• Monitor front office operations to ensure adherence to organizational standards and procedures.
• Monitor room inventory levels and reconcile discrepancies.
• Manage staff performance to achieve departmental goals.
• Provide coaching and guidance to improve staff work performance.
• Manage emergency situations.
• Record and report all unusual events to the Management.
• Other ad-hoc duties and responsibilities as and when assigned.

Skills

Leadership

Communication

Interpersonal

Team player

Problem solving

Customer service

Education

Diploma in Hospitality Management

Job description

Job Expert Pte Ltd in Singapore Central is seeking a capable Duty Manager to supervise front office operations. You will coordinate service delivery, handle escalated guest concerns, and coach the team to maintain high standards of guest satisfaction.

The ideal candidate holds a Diploma in Hospitality Management, has at least 2 years of duty manager experience, and demonstrates strong leadership, communication, and decision-making under pressure.