Front Office Duty Manager: Guest Experience Lead

Goodwood Park Hotel Private Limited; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Goodwood Park Hotel Private Limited in Singapore is seeking a dynamic Front Office professional to join its Front Office Department. Reporting to the Senior Front Office Manager, you will oversee daily operations, supervise staff, and ensure outstanding guest experiences through attentive service and professional handling of feedback and requests.

You will coordinate room allocations, VIP arrivals, and group check-ins, conduct regular room and public area inspections, and support revenue

Qualifications

• Minimum 3 years of relevant experience in similar capacity.
• Diploma or Degree in Hospitality, Hotel Management, Tourism, or related field.
• Excellent communication and interpersonal skills with a guest-centric mindset.
• Ability to handle guest complaints and operational challenges effectively under pressure.
• Able to perform shift work, including weekends, public holidays, and night shifts when required.
• Strong knowledge of hotel operations, guest service standards, and safety procedures.

Responsibilities

• Oversee daily operations of the Front Office with the Senior Front Office Manager/Front Office Manager.
• Lead, supervise, and motivate Front Office staff, including briefings, grooming, training, and coaching.
• Deliver exceptional guest experiences by handling feedback, complaints, requests, and VIP arrangements.
• Coordinate room allocations, VIP arrivals, group check-ins, amenities, and special requests.
• Conduct regular inspections of guest rooms, public areas, and hotel facilities to maintain standards.
• Handle emergencies, guest incidents, security matters, and fire & safety procedures.
• Support revenue generation through room upselling and promoting hotel facilities.

Skills

Guest service

Leadership

Communication

Problem solving

Education

Diploma or Degree in Hospitality

Hotel Management or Tourism

Job description

Goodwood Park Hotel Private Limited in Singapore is seeking a dynamic Front Office professional to join its Front Office Department. Reporting to the Senior Front Office Manager, you will oversee daily operations, supervise staff, and ensure outstanding guest experiences through attentive service and professional handling of feedback and requests.

You will coordinate room allocations, VIP arrivals, and group check-ins, conduct regular room and public area inspections, and support revenue