Duty Manager

worldwide hotels management (h) pte. ltd.; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

Worldwide Hotels (WWH) is Singapore's largest homegrown hotel group, offering 46 properties across seven brands. As Duty Manager you will oversee the Front Office, supervise staff, and lead delivery of exceptional guest service while maintaining standards and smooth operations.

You will manage lobby operations, collaborate with other departments, handle guest inquiries and complaints, and ensure appearance and cleanliness of front desk areas, always aiming for complete guest satisfaction.

Qualifications

• Degree or Diploma in Hospitality Management or equivalent.
• Min 4 years' related experience in a full-service or mid-range hotel.
• Willing to work rotating shifts, including weekends and public holidays.
• Excellent communication and guest service skills.

Responsibilities

• Oversee lobby operations to ensure quick, efficient guest handling.
• Provide general management support to front office; monitor satisfaction and standards.
• Coordinate with operations to maintain front office functions.
• Lead a team to respond to guest complaints and requests with corrective action.
• Update incident reports for critical events.
• Attend to guest inquiries, problems and complaints promptly.
• Ensure Front Office and public areas are clean and well-maintained.
• Ensure neat appearance of Front Office team.

Skills

Great communication skills

Attention to detail

Multi-tasking

Guest interaction

Education

Degree or Diploma in Hospitality Management

Job description

Worldwide Hotels (WWH) is Singapore's largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today's travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
• To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
• Attend to guests' enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years' related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.