Front Office Duty Manager: Guest Experience Leader

worldwide hotels management (v) pte. ltd.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

worldwide hotels management (v) pte. ltd. is seeking a dedicated Duty Manager in Singapore. You will oversee lobby operations, ensuring high guest satisfaction and leading the front office team.

The ideal candidate has a Degree or Diploma in Hospitality Management and a minimum of 4 years’ experience in a full-service hotel. This role requires excellent communication skills and the ability to multi-task in a fast-paced environment.

Qualifications

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.

Responsibilities

• Oversee lobby operation ensuring efficient guest service.
• Provide management support and monitor guest satisfaction.
• Lead team to respond to guest complaints and ensure satisfaction.

Skills

Guest service

Leadership

Communication skills

Attention to detail

Multi-tasking

Education

Degree or Diploma in Hospitality Management

Job description

worldwide hotels management (v) pte. ltd. is seeking a dedicated Duty Manager in Singapore. You will oversee lobby operations, ensuring high guest satisfaction and leading the front office team.

The ideal candidate has a Degree or Diploma in Hospitality Management and a minimum of 4 years’ experience in a full-service hotel. This role requires excellent communication skills and the ability to multi-task in a fast-paced environment.