Luxury Front Office Duty Manager

IHG Hotels & Resorts; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Room and dining discounts

Training opportunities

Job summary

InterContinental Hotels & Resorts in Singapore seeks a Front Office/Guest Service professional to lead operations and deliver a luxury guest experience. You will coordinate with all hotel departments to ensure seamless service and uphold brand standards.

Under the guidance of the Assistant Rooms Division Manager, you’ll recruit, train, and monitor staff performance, maintain guest relations, and address guest needs to exceed expectations.

Qualifications

• Diploma or equivalent in Hotel Management/Business Administration with 1 year Front Office/Guest Service experience including management.
• Fluency in English; proficiency in other languages is preferred.

Responsibilities

• Under the general direction of the Assistant Rooms Division Manager, support and oversee the daily operation of the Front Office team to ensure a consistent luxury experience.
• Assist Guest Relations in greeting, rooming, and VIP guests; ensure VIPs receive special attention.
• Reports directly to the Assistant Rooms Division Manager; inspect front of house for cleanliness; manage front office meetings; monitor guest credit and discounts.

Skills

Fluency in English

Other languages preferred

Education

Diploma or equivalent in Hotel Management/Business Administration

1 year Front Office/Guest Service experience including management

Job description

InterContinental Hotels & Resorts in Singapore seeks a Front Office/Guest Service professional to lead operations and deliver a luxury guest experience. You will coordinate with all hotel departments to ensure seamless service and uphold brand standards.

Under the guidance of the Assistant Rooms Division Manager, you’ll recruit, train, and monitor staff performance, maintain guest relations, and address guest needs to exceed expectations.