Guest Experience Duty Manager

Job Expert; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Job Expert Pte Ltd is seeking a Duty Manager to supervise central front office operations in Singapore. You will coordinate activities, drive service recovery, and ensure guest satisfaction while aligning with company standards.

You will lead a team, coach staff, handle emergencies, and collaborate across departments to meet guests’ requests. Rotating shifts including weekends and public holidays are required.

Qualifications

• Diploma in Hospitality Management or equivalent.
• Min. 2 years of working experience as Duty Manager.
• Able to perform rotating shifts, including weekend and public holidays.
• Strong communication, interpersonal and leadership skills.
• Able to make sound decisions and solve problems effectively.
• Able to work under pressure.

Responsibilities

• Support Front Office Manager to supervise and coordinate front office operations.
• Manage service recovery for escalated guests’ concerns and feedback.
• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.
• Collaborate with various departments on guests’ special requirements and requests.
• Monitor front office operations to ensure adherence to organizational standards and procedures.
• Monitor room inventory levels and reconcile discrepancies.
• Manage staff performance to achieve departmental goals.
• Provide coaching and guidance to improve staff work performance.
• Manage emergency situations.
• Record and report all unusual events to the Management.
• Other ad-hoc duties and responsibilities as and when assigned.

Skills

Excellent communication

Interpersonal skills

Leadership

Team player

Decision making

Problem solving

Work under pressure

Positive attitude

Education

Diploma in Hospitality Management

Job description

Job Expert Pte Ltd is seeking a Duty Manager to supervise central front office operations in Singapore. You will coordinate activities, drive service recovery, and ensure guest satisfaction while aligning with company standards.

You will lead a team, coach staff, handle emergencies, and collaborate across departments to meet guests’ requests. Rotating shifts including weekends and public holidays are required.