Front Office Duty Supervisor: Guest Experience

Travelodge Hotels Asia; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

Travelodge Hotels Asia in Singapore seeks a Duty Manager to oversee daily hotel operations and ensure exceptional guest service. The role involves supervising the Front Office team, handling inquiries, and collaborating with departments to maintain safety and efficiency.

The ideal candidate will have a hotel management degree and Front Office experience, with a willingness to work 3 rotating shifts and cover Reservations when needed.

Qualifications

• Minimum Degree in Hotel Management or related field.
• Preferred Front Office experience in hospitality or service industry.
• Positive attitude with willingness to learn.
• Able to work in 3 rotating shifts and cover Reservations when needed.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee daily Front Office operations and guest service quality.
• Supervise and motivate the Front Office team to maintain high performance.
• Handle guest inquiries and concerns, ensuring service recovery when needed.
• Understand check-in/check-out and billing procedures.
• Adhere to booking/cancellation policies and night audit procedures.
• Communicate operational updates and hotel promotions across teams.
• Implement emergency protocols and manage crises to minimize impact.
• Support administrative tasks and office projects as assigned.

Skills

Front Office experience

Customer service

Communication skills

Education

Degree in Hotel Management

Job description

Travelodge Hotels Asia in Singapore seeks a Duty Manager to oversee daily hotel operations and ensure exceptional guest service. The role involves supervising the Front Office team, handling inquiries, and collaborating with departments to maintain safety and efficiency.

The ideal candidate will have a hotel management degree and Front Office experience, with a willingness to work 3 rotating shifts and cover Reservations when needed.