Guest Experience Lead – Front Desk & Facilities

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Guest Service Ambassador to deliver exceptional guest experiences at our Salesforce offices in Singapore. You will welcome visitors, manage bookings, issue passes, and support a hospitality-focused, secure workplace.

The role requires strong communication in English, a customer-service mindset, and the ability to multi-task across front-desk duties, visitor management, and operations support in a dynamic environment.

Qualifications

• Minimum 2-3 years of customer service, security, or hospitality-related experience.
• Fluency in English required, with excellent communication skills.
• Flexibility to manage shifting priorities and multi-task in a fast-paced environment.
• Proficiency with entry-level IT tools; familiarity with guest management systems preferred.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals and departures.
• Manage visitor bookings using Salesforce's guest management system.
• Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed.
• Direct deliveries and manage their storage as required.
• Establish and follow protocols for welcoming media and distinguished guests.
• Monitor foot traffic and the movement of equipment and materials through the lobby.
• Manage orderly movement of people and provide support during peak periods.
• Provide general enquiries support and wayfinding assistance for the site, services, and activities.
• Maintain and update operational signage in the lobby area.
• Manage issue and reconciliation of guest and employee temporary passes.
• Upkeep and maintain the front desk and reception areas to ensure a clean, organized environment that reflects Salesforce's brand standards.
• Create work orders for custodial, maintenance, safety, and security concerns through Salesforce's designated systems.
• Collaborate on all services within the facility to ensure a safe and comfortable work environment.
• Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or disruptions to Salesforce's operations.

Skills

Guest service

Hospitality

Security awareness

English fluency

Google Office suite

Guest management systems

Tools

Google Office suite

Guest management systems

Job description

Jones Lang LaSalle Incorporated is seeking a Guest Service Ambassador to deliver exceptional guest experiences at our Salesforce offices in Singapore. You will welcome visitors, manage bookings, issue passes, and support a hospitality-focused, secure workplace.

The role requires strong communication in English, a customer-service mindset, and the ability to multi-task across front-desk duties, visitor management, and operations support in a dynamic environment.