Professional, Facilities Management

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Guest Service Ambassador to deliver exceptional guest experiences at our Salesforce offices in Singapore. You will welcome visitors, manage bookings, issue passes, and support a hospitality-focused, secure workplace.

The role requires strong communication in English, a customer-service mindset, and the ability to multi-task across front-desk duties, visitor management, and operations support in a dynamic environment.

Qualifications

• Minimum 2-3 years of customer service, security, or hospitality-related experience.
• Fluency in English required, with excellent communication skills.
• Flexibility to manage shifting priorities and multi-task in a fast-paced environment.
• Proficiency with entry-level IT tools; familiarity with guest management systems preferred.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals and departures.
• Manage visitor bookings using Salesforce's guest management system.
• Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed.
• Direct deliveries and manage their storage as required.
• Establish and follow protocols for welcoming media and distinguished guests.
• Monitor foot traffic and the movement of equipment and materials through the lobby.
• Manage orderly movement of people and provide support during peak periods.
• Provide general enquiries support and wayfinding assistance for the site, services, and activities.
• Maintain and update operational signage in the lobby area.
• Manage issue and reconciliation of guest and employee temporary passes.
• Upkeep and maintain the front desk and reception areas to ensure a clean, organized environment that reflects Salesforce's brand standards.
• Create work orders for custodial, maintenance, safety, and security concerns through Salesforce's designated systems.
• Collaborate on all services within the facility to ensure a safe and comfortable work environment.
• Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or disruptions to Salesforce's operations.

Skills

Guest service

Hospitality

Security awareness

English fluency

Google Office suite

Guest management systems

Tools

Google Office suite

Guest management systems

Job description

Job Description – Guest Service Ambassador (GSA)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

The GSA is responsible for delivering exceptional guest experiences at Salesforce's corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of Salesforce's operations.

Job Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals and departures
• Manage visitor bookings using Salesforce's guest management system
• Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
• Direct deliveries and manage their storage as required
• Establish and follow protocols for welcoming media and distinguished guests
• Monitor foot traffic and the movement of equipment and materials through the lobby
• Manage orderly movement of people and provide support during peak periods
• Provide general enquiries support and wayfinding assistance for the site, services, and activities
• Maintain and update operational signage in the lobby area
• Manage issue and reconciliation of guest and employee temporary passes
• Upkeep and maintain the front desk and reception areas to ensure a clean, organized environment that reflects Salesforce's brand standards
• Create work orders for custodial, maintenance, safety, and security concerns through Salesforce's designated systems
• Collaborate one all services within the facility to ensure a safe and comfortable work environment
• Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or disruptions to Salesforce's operations

Qualifications

• Minimum 2-3 years of previous customer service, security, or hospitality-related experience
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through spoken and written word. Fluency in English required
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
• Working knowledge of a range of information technology tools and platforms
• Proficiency in Google Office suite preferred
• Familiarity with guest management systems preferred
• Ability to perform minimal physical activity such as carrying small packages and managing lobby accessories

Location

On-site –Singapore

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.