Guest Experience Concierge – Onsite Workplace

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 27,000 - 47,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore is seeking a Workplace Experience Receptionist to welcome guests and support a busy on-site environment. You will be the first point of contact, delivering warm, professional service and assisting with arrivals, directions, and campus inquiries.

The role requires 2-3 years in customer service or hospitality, English fluency, and a flexible, proactive attitude to handle shifting priorities while maintaining brand standards and a safe, welcoming

Qualifications

• Minimum 2-3 years of customer service, receptionist or hospitality experience.
• Fluency in English and excellent communication skills.
• Ability to multi-task and prioritize with high guest service standards.
• Proactive, flexible, and positive attitude with shift adaptability.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Act as a central point of contact, providing information and wayfinding for the campus, services, and activities.
• Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards.
• Execute the badging process for employees, visitors, and third-party providers.
• Implement and monitor standards of service to meet and exceed expectations.
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions.
• Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment.
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident.
• Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems.
• Identify potential risks and escalates, as appropriate, to ensure no privacy breach, security incident or disruption to the Client’s operations occur.
• Perform ad hoc assignments and administrative support for seamless and timely delivery of services.

Skills

Customer service

Reception experience

Hospitality

English fluency

Multi-tasking

Tools

IT tools

Office software

Job description

Jones Lang LaSalle Incorporated in Singapore is seeking a Workplace Experience Receptionist to welcome guests and support a busy on-site environment. You will be the first point of contact, delivering warm, professional service and assisting with arrivals, directions, and campus inquiries.

The role requires 2-3 years in customer service or hospitality, English fluency, and a flexible, proactive attitude to handle shifting priorities while maintaining brand standards and a safe, welcoming