Guest Experience Host (Rooms): Elevate Stays with Service

Hyatt Hotels Corporation; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality firm in Singapore is looking for a Guest Experience Host (Rooms) to ensure guests receive high-quality service during their stay. The role involves effective communication with guests, handling inquiries, and enhancing their experience through personalized service. Ideal candidates should have a minimum of GCE 'O' levels, with diploma or degree holders in Hospitality or Tourism preferred. Experience in hotel operations is essential, along with problem-solving and interpersonal skills.

Qualifications

• Minimum 6 months work experience in hotel operations.
• Possess good problem-solving and communication skills.
• Excellent interpersonal and customer service skills.

Responsibilities

• Communicate with guests throughout their stay.
• Handle inquiries, special requests, and reservations.
• Enhance guest experience with personalized service.
• Monitor guest feedback and address concerns.

Skills

Problem solving

Communication

Interpersonal skills

Customer service

Education

GCE "O" levels

Diploma/Degree in Hospitality/Tourism Management

Job description

A leading hospitality firm in Singapore is looking for a Guest Experience Host (Rooms) to ensure guests receive high-quality service during their stay. The role involves effective communication with guests, handling inquiries, and enhancing their experience through personalized service. Ideal candidates should have a minimum of GCE 'O' levels, with diploma or degree holders in Hospitality or Tourism preferred. Experience in hotel operations is essential, along with problem-solving and interpersonal skills.