Guest Experience & Front Desk Coordinator

33CLUB PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A premier membership club in Singapore is looking for a Concierge who will attend to member queries and manage guest interactions. The role involves executing opening and closing procedures, conducting administrative duties, and supporting management as needed. Successful candidates should have a GCE 'O' level, customer service experience, and strong interpersonal skills. The position requires working on weekends and public holidays.

Qualifications

• Work experience in customer service industry, e.g. hotel, clubs, retail.
• Good interpersonal skills and ability to engage with people of all levels.
• Ability to write and speak in English.

Responsibilities

• Attend to member queries, concerns, feedback via phone and emails.
• Ensure accurate registration and manage guest interactions.
• Support managers and oversee operations in their absence.

Skills

Microsoft PowerPoint

Microsoft Office

Microsoft Excel

Interpersonal Skills

Administration

Customer Service

Data Entry

Scheduling

Education

GCE ‘O’ level

Tools

Microsoft Word

Job description

A premier membership club in Singapore is looking for a Concierge who will attend to member queries and manage guest interactions. The role involves executing opening and closing procedures, conducting administrative duties, and supporting management as needed. Successful candidates should have a GCE 'O' level, customer service experience, and strong interpersonal skills. The position requires working on weekends and public holidays.