Guest Experience Executive - Front Desk (4-on/2-off, 7am-7pm)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local hospitality advisory firm in Singapore seeks a Guest Experience Executive. Responsibilities include providing efficient check-in/check-out services, handling guest complaints, and coordinating with different departments. The ideal candidate should have relevant experience in front office or customer service roles and be willing to work rotating shifts, including weekends and public holidays. A proactive approach and commitment to high service standards are essential.

Qualifications

• Relevant working experience in front office/customer-facing service role.
• Willing to work rotating shifts on weekends/Public Holidays.

Responsibilities

• Provide friendly and efficient check-in/check-out service at Hotel Reception.
• Handle and resolve guest complaints and special requests professionally.
• Co-ordinate with various departments in operations.
• Prepare shift reports for submission to accounts.

Skills

Friendly customer service

Efficient check-in/check-out

Complaint resolution

Proactive approach

Job description

A local hospitality advisory firm in Singapore seeks a Guest Experience Executive. Responsibilities include providing efficient check-in/check-out services, handling guest complaints, and coordinating with different departments. The ideal candidate should have relevant experience in front office or customer service roles and be willing to work rotating shifts, including weekends and public holidays. A proactive approach and commitment to high service standards are essential.