Guest Experience Lead & Office Concierge

CBRE Group, Inc.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

CBRE Singapore is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact and help create a welcoming environment.

Reporting to the Workplace Experience function, you will greet visitors, manage passes, coordinate events, support office operations, and ensure brand standards and security procedures are followed.

Qualifications

• Diploma required with 3–4 years of related experience.
• Strong knowledge of processes, procedures, systems, and concepts within own job function.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• First point of contact for visitors; issue passes and escort visitors.
• Answer phones professionally and prepare presentations for groups.
• Coordinate recreational, dining, and business activities for requestors.
• Approve maintenance work orders and liaise with vendors as needed.
• Resolve inquiries with a professional customer-service approach.
• Support team with office supplies, meeting coordination, and equipment care.
• Review client materials to ensure brand guideline compliance.
• Follow security and emergency procedures; notify management as needed.
• Deliver new-hire orientation, training, and coaching; create presentations.
• Gather and analyze data to identify and solve problems with minimal precedent.
• Suggest improvements to existing processes to boost efficiency.

Skills

Customer service

Communication

Organizational skills

Education

Diploma (any field)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

MS Office

Job description

CBRE Singapore is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact and help create a welcoming environment.

Reporting to the Workplace Experience function, you will greet visitors, manage passes, coordinate events, support office operations, and ensure brand standards and security procedures are followed.