On-Site Customer Experience Specialist

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 25,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore is seeking a Customer Service Associate to represent the organisation professionally and assist tenants and visitors. You will respond to inquiries, relay information accurately, and maintain a welcoming environment on site.

The role requires at least an O-Level qualification and 1 year of relevant experience, with proficiency in MS Word, Excel and PowerPoint. You will need to be courteous, proactive, and capable of handling visitors and tenant

Qualifications

• Minimum GCE 'O' Level and 1 year of relevant work experience.
• Polite, professional service mindset and good communication.
• Ability to handle inquiries and provide accurate information.
• Familiar with MS Word, Excel, PowerPoint.

Responsibilities

• Present the outward face of the organisation; maintain professionalism.
• Reply politely to inquiries or refer to the appropriate location.
• Be polite and courteous but firm when dealing with the public.
• Effectively communicate with visitors and tenants; provide warm welcomes.
• Maintain security awareness and assist with visitor registration and passes.
• Handle visitor/tenant complaints and escalate as needed.

Skills

Customer service

Communication

Interpersonal skills

Proactive

Education

GCE O' Level

Tools

Microsoft Word

Excel

PowerPoint

Job description

Jones Lang LaSalle Incorporated in Singapore is seeking a Customer Service Associate to represent the organisation professionally and assist tenants and visitors. You will respond to inquiries, relay information accurately, and maintain a welcoming environment on site.

The role requires at least an O-Level qualification and 1 year of relevant experience, with proficiency in MS Word, Excel and PowerPoint. You will need to be courteous, proactive, and capable of handling visitors and tenant