Guest Experience & Attractions Operations Lead

Sentosa Development Corporation & Subsidiaries; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recreation management company in Singapore is looking for an experienced individual to assist in managing operations at various recreational spaces. Responsibilities include overseeing daily operations, conducting readiness checks, and ensuring high standards of guest service. Candidates should have a diploma/certifications in a relevant field and 2-3 years of experience in hospitality or attractions management. This role requires strong leadership, problem-solving skills, and good communication abilities.

Qualifications

• 2-3 years experience in service/hospitality industry or attractions management.
• Experience in leading a small team.
• Knowledge in operation of Attraction/Museum/Facilities/Park Management.

Responsibilities

• Conduct facilities readiness checks for Fort Siloso.
• Manage daily operations of recreational spaces.
• Prepare staff roster for sufficient manpower.
• Monitor faults reported with stakeholders.
• Gather feedback and initiate improvements.
• Coordinate events and activities in recreational spaces.

Skills

Good problem solving

Analytical skills

Conflict resolution skills

Communication skills

Self-driven

Multi-tasking capabilities

Team player

Education

Diploma / Nitec / Certifications in any discipline

Tools

MS Office applications (Word, Excel, PowerPoint)

Job description

A leading recreation management company in Singapore is looking for an experienced individual to assist in managing operations at various recreational spaces. Responsibilities include overseeing daily operations, conducting readiness checks, and ensuring high standards of guest service. Candidates should have a diploma/certifications in a relevant field and 2-3 years of experience in hospitality or attractions management. This role requires strong leadership, problem-solving skills, and good communication abilities.