Global Retail Operations and Process Owner

Dyson; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global technology enterprise is seeking a Retail Operator in Singapore to enhance retail processes and improve the customer experience. The ideal candidate will have over 5 years of retail operations experience and a Bachelor's degree. Key responsibilities include driving process changes, stakeholder engagement, and performance tracking across retail teams. This role also requires excellent communication skills and the ability to adapt to changing environments. Candidates passionate about retail and operational efficiencies are encouraged to apply.

Qualifications

• 5+ years of experience in retail operations, process improvement, or change management.
• Strong understanding of retail systems and operational workflows.
• Ability to manage multiple priorities in a fast-paced retail environment.

Responsibilities

• Drive planning and execution of retail process changes.
• Facilitate workshops and feedback sessions for store alignment.
• Monitor and report on adoption rates and operational KPIs.

Skills

Retail industry experience

Excellent communication skills

Analytical mindset

Stakeholder management

Education

Bachelor’s degree in Business, Retail Management, or related field

Tools

POS systems

Inventory management systems

Job description

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.

About The Role

Dyson is on a mission to optimize our global retail network and deliver a world‑class omni‑channel experience. We are seeking a proactive and detail‑oriented Retail Operator with strong experience in leading process improvements and delivering efficiencies in store. This role is ideal for someone with a strong retail industry background and a genuine enthusiasm for enhancing the customer and employee experience. You should feel comfortable navigating change and driving adoption of new processes and technologies. This role works closely with stakeholders across multiple geographies and operating maturity. You will need to have a clear and concise communication style but can exercise flexibility where appropriate. You need to work at speed, be a self‑starter to drive change and can manage ambiguity, in order to deliver results.

Key Responsibilities

• Build and scale global retail processes: Drive planning and execution of retail process changes, including POS system rollouts and operational enhancements across markets.
• Strong capability to drive adoption of new ways of working within the operation: Drive change of new processes and minimize disruption to store operations.
• Operational Readiness: Conduct impact assessments and readiness checks for retail teams; identify gaps and create actionable plans.
• Stakeholder Engagement: Facilitate workshops and feedback sessions with store managers and retail teams to ensure alignment and operational clarity.
• Co Creating training & communication materials : Partnering with Global Training and Development, create practical training and communication materials for stores. Delivery of training and supporting business process will be required.
• Performance Tracking: Partnering with Global Performance, monitoring and report on adoption rates and operational KPIs post‑implementation.
• Process Owner: Be the point of contact for support functions such as Supply Chain, IT and merchandising for insights and guidance of impacts to stores on process, system and ways of working changes.

About You

• Bachelor’s degree in Business, Retail Management, or related field.
• Retail industry experience is essential.
• 5+ years of experience in retail operations, process improvement, or change management.
• Strong understanding of retail systems (POS, inventory management) and operational workflows.
• Excellent communication and stakeholder management skills.
• Analytical mindset with experience tracking operational performance and adoption metrics.
• Ability to manage multiple priorities in a fast‑paced retail environment.
• Passionate about retail and comfortable with change.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.