Global Relationship Services Manager

Standard Chartered; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Wellbeing support

Job summary

Standard Chartered in Singapore is seeking a Relationship Service Manager in International Banking to partner with Relationship Managers, delivering consistent service and meaningful client engagement while upholding risk controls. You will manage day-to-day client servicing, transactions, documentation, and internal coordination to ensure a seamless client experience.

You will handle servicing and documentation accuracy, respond to client queries, coordinate with internal teams, and monitor

Qualifications

• Diploma or Bachelor’s degree is required.
• Min 1 year experience in related field/role.
• Strong client-service mindset and focus on positive client experience.
• Excellent attention to detail for documentation and transactions.
• Clear and professional communication; build strong relationships.
• Well organised with ability to prioritise urgent tasks.
• Collaborative mindset and takes ownership.
• Calm, resilient and effective under pressure.
• Commercial awareness and understanding of business needs.
• Acts with integrity and maintains risk, compliance, and data privacy awareness.

Responsibilities

• Provide high-quality service support by responding promptly and accurately to client banking queries and requests.
• Manage account servicing and maintenance activities, ensuring account-related matters are resolved efficiently.
• Partner with Relationship Managers and coordinate with internal teams to support client needs and resolve service issues.
• Verify and process transactions accurately, promptly, and in line with established procedures.
• Ensure all required documentation is complete, accurate, and submitted on time.
• Track and manage client complaints, ensuring timely resolution and appropriate follow-up.
• Participate in service initiatives to continuously improve the overall client experience.
• Provide administrative support for Branch and Hub operations and assist with client events when required.
• Maintain strong risk awareness, including the identification, escalation, and mitigation of potential fraud, conduct, and compliance risks.
• Protect client information by complying with data privacy, banking secrecy, and regulatory requirements.

Skills

Client service

Attention to detail

Clear communication

Organization

Collaboration

Resilience under pressure

Commercial awareness

Risk and compliance awareness

Integrity and risk awareness

Education

Diploma or Bachelor’s degree

Job description

Standard Chartered in Singapore is seeking a Relationship Service Manager in International Banking to partner with Relationship Managers, delivering consistent service and meaningful client engagement while upholding risk controls. You will manage day-to-day client servicing, transactions, documentation, and internal coordination to ensure a seamless client experience.

You will handle servicing and documentation accuracy, respond to client queries, coordinate with internal teams, and monitor