Global Programs Manager - Trust & Safety Impact

TikTok Pte. Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore is seeking a Program Manager within Trust & Safety to lead cross-functional initiatives, drive high-priority programs, and raise organizational maturity.

You will partner with T&S Leadership and global teams to shape execution and readiness for emerging challenges. The role emphasizes consensus-building, project ownership from concept to launch, and delivering scalable outcomes.

Qualifications

• 5 years of experience in complex program management, strategic planning, business process improvement, performance management, and/or change management.
• Highly organized with the ability to manage multiple projects and diverse stakeholders in a global environment.
• Strong cross-functional communication and stakeholder management skills.
• Exceptional interpersonal and influencing abilities.
• Entrepreneurial self-starter capable of driving fast-moving projects.
• Proven ability to identify problems, analyze them, and deliver pragmatic solutions.
• Adept at handling confidential information with care and confidence.
• Experience in Trust & Safety or a comparable technical field or complex global organization (preferred).
• PMP, Lean SixSigma Black Belt, Design Thinking and/or Agile certifications (preferred).

Responsibilities

• Own and drive multiple high-priority projects focused on Trust & Safety impact.
• Lead projects from conceptual stage to launch/execution: define scope, schedule, milestones, tasks, deliverables and ownership for timely delivery.
• Establish frameworks, tools, and governance processes to enhance operational efficiency, accountability, and consistency across T&S.
• Orchestrate cross-functional collaboration across global time zones and geographies, including stakeholder management and escalation of blockers as needed.
• Provide proactive, executive-level communications on project progress and thought leadership to initiatives.
• Help Trust & Safety reach greater levels of organizational effectiveness.
• Identify regional operational pain points; elevate high-impact opportunities and shape cases for transformational change.
• Grow the Program Management practice; develop new tool sets, processes, methods, and infrastructure to reach higher domain maturity.
• Model fact-based decisions; support data sourcing and insights generation for informed decisions.

Skills

Cross-functional communication

Stakeholder management

Interpersonal skills

Organizational skills

Problem solving

Confidential handling

Job description

TikTok Pte. Ltd. in Singapore is seeking a Program Manager within Trust & Safety to lead cross-functional initiatives, drive high-priority programs, and raise organizational maturity.

You will partner with T&S Leadership and global teams to shape execution and readiness for emerging challenges. The role emphasizes consensus-building, project ownership from concept to launch, and delivering scalable outcomes.