Product & Process Safety Solutions Manager

TikTok Inc.; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

TikTok Inc. is seeking a Product & Process Solutions Program Manager (Feature Safety) in Singapore to lead safety frameworks across TikTok features. You will define operational metrics, manage end-to-end safety projects, and collaborate with cross-functional teams to drive moderation quality, efficiency, and scalability.

The role emphasizes data-driven decision making, risk identification, and transformational improvement in moderation operations within a fast-paced global tech environment.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience in content moderation operations or related fields.
• Proven experience designing quality frameworks and operational strategies.
• Strong analytical and problem-solving abilities with data tracking.
• Demonstrated project management to lead cross-functional initiatives end-to-end.
• Excellent communication and stakeholder management.
• Ability to thrive in a fast-paced, global environment.

Responsibilities

• Design and implement safety frameworks for TikTok features.
• Define and manage operational metrics to ensure efficiency and quality.
• Lead end-to-end safety-related projects from planning to optimization.
• Monitor processes to meet operational excellence standards.
• Identify risks and opportunities across project stages.
• Analyze business needs to extract actionable insights.
• Collaborate with Platform Responsibility, Product, Engineering, Policy, Operations to define moderation strategies.
• Drive automation and AI-driven improvements in moderation operations.

Skills

Analytical skills

Problem solving

Project management

Stakeholder management

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree

Tools

Moderation tools

Data analytics platforms

Job description

TikTok Inc. is seeking a Product & Process Solutions Program Manager (Feature Safety) in Singapore to lead safety frameworks across TikTok features. You will define operational metrics, manage end-to-end safety projects, and collaborate with cross-functional teams to drive moderation quality, efficiency, and scalability.

The role emphasizes data-driven decision making, risk identification, and transformational improvement in moderation operations within a fast-paced global tech environment.