Global Trust & Safety Operations Leader

TikTok Pte. Ltd.; Singapore; On-site; SGD 240,000 - 360,000; Full time

Job summary

TikTok is seeking an experienced leader to shape and drive the Global Trust & Safety Account & Youth Safety Operations strategy, guiding a large-scale, global team toward operational excellence. You will collaborate across Policy, QA, Product, and Data teams, manage vendor relationships, and coach the Youth Safety Operations group to deliver trusted, safe experiences for users worldwide.

Strong communication and data-driven decision making are essential as you navigate cross-functional

Qualifications

• Minimum 5 years of operations experience in the social media/high tech industry.
• Minimum 5 years of vendor management in the social media/high tech industry.
• Minimum 5 years of managing a global/regional team with more than 5000 employees (direct/indirect).
• Minimum 5 years of working experience in Trust and Safety field.
• Proven experience in building collaborative relationships with a diverse range of partners and influence at multiple levels of an organization.
• Excellent communication skills with proven ability to communicate complex data analysis to derive key insights.

Responsibilities

• Design and drive the Global Trust & Safety Account & Youth Safety Operations business strategy, leading the team to detect, land and optimize operational excellence.
• Collaborate cross-functionally across T&S (Policy, Quality Assurance) and outside T&S (Products, Data) to ensure strategy and objectives are aligned and performance execution is up to expectation.
• Build positive relationships through on-time delivery of commitments and effective communication with partner/BPOs at executive and site levels.
• Identify risks and solve cross-functional and inter-team challenges.
• Develop and coach the overall Youth Safety Operations team globally.

Skills

Operations management

Vendor management

Global/Regional team leadership

Trust and Safety

Data analysis communication

Job description

TikTok is seeking an experienced leader to shape and drive the Global Trust & Safety Account & Youth Safety Operations strategy, guiding a large-scale, global team toward operational excellence. You will collaborate across Policy, QA, Product, and Data teams, manage vendor relationships, and coach the Youth Safety Operations group to deliver trusted, safe experiences for users worldwide.

Strong communication and data-driven decision making are essential as you navigate cross-functional