Trust & Safety: Quality Solutions Program Manager

TikTok Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Product & Process Solutions Program Manager (Quality Solutions) in Trust & Safety in Singapore. You will lead quality evaluation and process improvements, shaping evaluation frameworks and metrics for video safety operations.

You will coordinate with policy, product, and engineering teams to drive measurable quality outcomes and efficient workflows. The role emphasizes data-driven problem solving, end-to-end ownership, and collaboration across global teams to ensure a safe,

Qualifications

• Experience designing evaluation frameworks and metrics.
• Ability to translate evaluation findings into quality improvement plans.
• Strong data analysis, RCA, and structured problem-solving skills.
• Cross-functional collaboration in fast-paced environments.

Responsibilities

• Quality evaluation framework design and iteration
• Evaluation strategy and measurement methodology design
• Metric governance, monitoring, and confidence building
• Root-cause analysis and evaluation-driven quality improvement
• Cross-functional coordination across upstream and downstream teams
• AI-enabled evaluation, validation, and workflow innovation

Skills

Quality evaluation

Quality operations

Trust & Safety

Data analysis

Problem solving

Project management

Stakeholder management

Job description

TikTok is seeking a Product & Process Solutions Program Manager (Quality Solutions) in Trust & Safety in Singapore. You will lead quality evaluation and process improvements, shaping evaluation frameworks and metrics for video safety operations.

You will coordinate with policy, product, and engineering teams to drive measurable quality outcomes and efficient workflows. The role emphasizes data-driven problem solving, end-to-end ownership, and collaboration across global teams to ensure a safe,