Business Planning & Programs Manager (PMO)

TikTok; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

TikTok is seeking a Program Manager to join the Trust & Safety (T&S) team. You will lead cross-functional, high-priority initiatives and partner with T&S leadership to raise organizational effectiveness.

You will own projects from concept to launch and drive governance that scales across global teams. Ideal candidates bring 5+ years in complex program management, strategic planning, and change management, with strong communication and data-driven decision making.

Qualifications

• 5+ years in complex program management, strategic planning, or change management.
• Strong cross-functional collaboration and stakeholder influence across time zones.
• Ability to define scope, milestones, and governance for high-impact initiatives.
• Proactive communication with leadership and data-driven decision making.

Responsibilities

• Own and drive multiple high-priority Trust & Safety projects across global teams.
• Define scope, schedule, milestones, tasks, and deliverables for timely outcomes.
• Establish governance processes to improve efficiency and accountability.
• Coordinate cross-functional teams across regions and time zones.
• Provide executive-level updates and thought leadership on project progress.
• Support organizational effectiveness and program management maturity.
• Identify regional pain points and shape cases for transformational change.
• Develop new tools, processes, and infrastructure for program mgmt.
• Model data-based decision making to enable better outcomes.

Skills

Project management

Strategic planning

Stakeholder management

Cross-functional leadership

Communication

Analytical thinking

Change management

Problem solving

Job description

About the team

The Business Planning & Programs team is responsible for strategic, cross-functional initiatives of critical importance to Risk Prevention & Response (RPR) and the broader T&S pillar. The focus is on owning high-priority programs, shaping their execution across functions, and ensuring RPR's readiness for emerging challenges and opportunities. Success of this department will be measured by the ability to deliver outcomes at scale, influence stakeholders, and establish lasting processes that strengthen operational resilience.

About the role

As a Program Manager within T&S, you'll join a talented, multi-disciplinary team that is raising the bar for organizational effectiveness while driving on T&S's highest priority initiatives. You'll act as a project manager, consensus creator, and trusted partner to T&S Leadership. You will own and drive on cross-functional projects, strengthen fast-moving engagements, and push for T&S to reach new levels of organizational maturity and impact. If you are a high level thinker that is energized by cross-functional leadership and on-the-ground execution, this is the role for you.

Responsibilities

• Own and drive multiple high-priority projects focused on Trust & Safety impact.
• Lead projects from conceptual stage to launch/execution: Define scope, schedule, key milestones, tasks, deliverables and ownership for timely and effective delivery of project outcomes at scale that strengthen T&S's readiness for emerging challenges and opportunities.
• Establish frameworks, tools, and governance processes to enhance operational efficiency, accountability, and consistency across T&S.
• Orchestrate the efforts of cross-functional teams across global time zones and geographies, including adaptive stakeholder management and escalation of blockers as necessary.
• Anticipate T&S leadership needs by providing proactive, executive-level communications on project progress, contribute thought leadership to initiatives, and deliver exemplary partnership and support.
• Help Trust & Safety reach greater levels of organizational effectiveness.
• Listen for, identify, and synthesize regional operational pain points; elevate high impact opportunities and shape cases for transformational change.
• Help grow the Program Management practice; develop new tool sets, processes, methods, and infrastructure to reach higher levels of domain maturity.
• Role model fact-based decisions in everything we do; proactively support the organization in sourcing data and generating insights for enhanced decision-making and outcomes.

Qualifications

Minimum Qualification(s):

• 5 years of experience in complex program management, strategic planning, business process improvement, performance management, and/or change management.
• Highly organized with the ability to skillfully manage multiple projects and diverse stakeholders in a global environment.
• Highly adept at cross-functional communication and stakeholder management.
• Exceptional interpersonal and influencing skills.
• Highly entrepreneurial self-starter capable of driving forward fast-moving projects.
• Proven ability to rapidly identify problems, thoroughly analyze them, and deliver pragmatic solutions.
• Adept at handling confidential information and situations with care and confidence.

Preferred Qualification(s):

• Experience directly in Trust & Safety or a comparable technical field or complex global organization.
• PMP, Lean SixSigma Black Belt (LSS-BB), Design Thinking and/or Agile certification(s).

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.