Global Logistics Customer Service Manager

DIMERCO EXPRESS SINGAPORE PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global logistics leader is seeking a Customer Service Manager in Singapore to lead the Customer Service team. This role requires oversight of sales support and Global MNC accounts while ensuring high service standards. The ideal candidate will have at least 3-5 years of customer service experience and a strong understanding of freight forwarding operations. This position offers career growth opportunities within a dynamic logistics sector focused on innovation. Join us to make a significant impact in global logistics.

Benefits

Continuous learning and professional training

Opportunities for international travel

Career growth within a global company

Qualifications

• 3-5 years of customer service experience with at least 2 years in a managerial role.
• Strong understanding of freight forwarding and shipping operations.
• Able to work under pressure and manage urgent shipments as required.

Responsibilities

• Lead and manage the Customer Service team supporting Sales and Global MNC accounts.
• Ensure compliance with SOPs and service KPIs.
• Coordinate closely with import and export operations for timely shipment execution.
• Align customer expectations with internal service capabilities.
• Investigate service issues and drive corrective actions.

Skills

Leadership

Microsoft Office

Analytical Skills

Supply Chain

Air Freight

Customer Service

Business Development

Time Management skills

Excellent Interpersonal Communication Skills

Compliance

Education

Diploma or Degree in Logistics, Supply Chain, Business, or a related field

Job description

A global logistics leader is seeking a Customer Service Manager in Singapore to lead the Customer Service team. This role requires oversight of sales support and Global MNC accounts while ensuring high service standards. The ideal candidate will have at least 3-5 years of customer service experience and a strong understanding of freight forwarding operations. This position offers career growth opportunities within a dynamic logistics sector focused on innovation. Join us to make a significant impact in global logistics.