Global Head of Risk Prevention - Trust & Safety

TikTok; Singapore; Hybrid; SGD 180,000 - 220,000; Full time

Job summary

A leading social media platform is seeking a Global Head of Risk Prevention for Trust & Safety to manage a multidisciplinary team. This role focuses on driving impact across markets, protecting user safety, and managing high-risk events. The ideal candidate will have extensive experience in people management, strategic planning, and influencing stakeholders, particularly in tech. The position offers opportunities for growth within a dynamic environment and involves international travel.

Benefits

Comprehensive wellbeing programs

Opportunity for international travel

Qualifications

• Experienced leader in business transformation and transversal project coordination.
• Clear knowledge in Online Regulation related to content and safety.
• Significant experience in complex program management.
• Proven track record of strong communication and negotiation skills.
• Exceptional interpersonal and influencing skills.

Responsibilities

• Lead the Global Risk Prevention team comprising regional market program managers.
• Drive plans to ensure safety of TikTok communities worldwide.
• Serve as the point of contact for cross-functional team members.
• Engage with senior leaders in decision-making and program management.
• Improve current T&S processes for optimized efficiency.

Skills

People management

Cross-functional collaboration

Business transformation

Strategic planning

Negotiation

Stakeholder management

Education

Significant experience in technology or internet industry

Job description

Responsibilities

About the Team Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the Role As the Global Head of Risk Prevention for Trust & Safety, your goal is to drive impact across all markets and regions. You will manage a multi-disciplinary team of program managers focused on protecting market safety, planning and managing high-risk events, and being the key point of contact for all internal teams and company leaders to provide a consolidated and comprehensive T&S response to global and regional risks.

The ideal candidate will have proven experience in people management (management of managers), business management, and cross-functional collaboration, with a focus on building a strong organization, streamlining cross-functional communication, and influencing diverse senior stakeholders to align on strategic priorities.

You will act as a people manager, a consensus creator, and a strategic thought partner for the TikTok Trust & Safety team and global stakeholders. You will use your exemplary strategic, organizational, and interpersonal skills to prioritize and manage multiple programs in a manner that is both efficient and aligned with the organizational strategy. You will also help maintain clear, persuasive, and timely communications across global offices and functional teams including Policy, Product, Data, Operations, Risk Response, Public Policy, Comms, and Legal. Your ability to negotiate outcomes, influence decision-making, and build lasting relationships will be key to success in this role.

If you are passionate about shaping strategy, continuous improvement, global risk management, leading complex programs, and delivering results on the ground, you’ll make an impact here.

• Lead the Global Risk Prevention team comprising regional market program managers.
• Drive plans to ensure the safety and wellbeing of TikTok communities worldwide. Identify and prevent risks, and project-manage mitigation of high-risk events across multiple geographies.
• Serve as the point of contact for cross-functional team members, handling issues and inquiries, and developing action plans to address them. Consult with and educate cross-functional partners on T&S principles and global regulations.
• Engage with senior T&S and cross-functional leaders in decision-making, program management, and project implementation by delivering clear recommendations and influencing consensus across multiple time zones and cultures.
• Improve current T&S processes and coordinate organizational procedures for optimized efficiency and productivity in alignment with the global strategic roadmap.
• Anticipate and manage organizational resource needs.
• Create company-wide presentations, T&S org updates, and other important metrics reports, ensuring they are tailored for diverse audiences and decision-making bodies.
• Create and leverage a trusted network of key internal stakeholders across global teams to tackle strategic challenges.
• This role will involve frequent international travel.

Qualifications

Minimum Qualification(s)

• Experienced leader in business transformation and transversal project coordination with significant people management experience within the global technology or internet industry.
• Clear level of knowledge and expertise across Online Regulation, specific to content and safety at both global and regional levels.
• Significant experience in complex program management, strategic planning, business process improvement, performance management, and/or change management within multi-market environments.
• In-depth experience in direct team management as well as organizing and directing decision-making across multiple teams and departments while influencing senior leaders and cross-functional stakeholders.
• Proven track record of strong communication, negotiation, and stakeholder management skills, with the ability to influence at the executive level.
• Exceptional interpersonal and influencing skills. Adept at handling sensitive information and situations with care and confidence. Proficient in leading from behind the scenes and communicating diplomatically with a variety of personality types.
• Highly entrepreneurial self-starter with the ability to react well under pressure and ambiguity. Proactively anticipates and responds to opportunities and problems before others notice them. Capable of thriving in a high tempo environment.
• Proven ability to rapidly identify problems, thoroughly analyze them, then develop and deliver pragmatic solutions.

Preferred Qualification(s)

• Experience directly in Trust & Safety or a comparable technical field or complex global org.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.