Global CX Support Specialist

TDCX; Singapore; Hybrid; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical & social covera​

World-class workspaces

Flexible working arrangements

Mentoring and learning programs

Job summary

TDCX Singapore is hiring to support global brands with customer experience excellence. As a Quality Manager, you will oversee service quality across channels, drive improvements, and mentor teams to deliver first-contact resolution.

You’ll need strong communication, empathy, and time-management skills, with experience in fast-paced customer service. Flexible, hybrid work options available, and a supportive learning culture at a world-class BPO leader.

Qualifications

• Diploma or higher in any field is required; fresh graduates are welcome.
• Must have strong time management skills and be able to multi-task.
• Strong communication, listening and phone etiquette are essential.
• Comfortable with learning and using multiple computer systems.
• Excellent English and local market language skills.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and research issues to propose strategic solutions.
• Ensure first contact resolution and effective follow-up for case closure.
• Provide constructive feedback to improve tools, resources, and procedures.
• Deliver high-quality services to maximize customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Fulfill other duties to support Quality Management System.

Skills

Strong communication

Time management

Multi-tasking

Customer service orientation

Empathy and listening

Education

Diploma or higher in any field

Tools

Computers / multiple systems

Job description

TDCX Singapore is hiring to support global brands with customer experience excellence. As a Quality Manager, you will oversee service quality across channels, drive improvements, and mentor teams to deliver first-contact resolution.

You’ll need strong communication, empathy, and time-management skills, with experience in fast-paced customer service. Flexible, hybrid work options available, and a supportive learning culture at a world-class BPO leader.