Customer Experience Specialist — Flexible, Global Impact

TDCX; Singapore; Vor Ort; SGD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration

Medical coverage

World-class workspaces

Recognition programs

Learning and development

Positive work culture

Direct public transport

Flexible working

Coaching and mentoring

Industry awards

Zusammenfassung

TDCX, a Singapore-headquartered global BPO leader, is seeking a Customer Service role focused on delivering excellent support. You will engage customers across multiple channels, identify needs, and resolve issues while upholding service standards.

The role requires strong communication and empathy, with flexibility for a dynamic work environment. Join a global company renowned for awards, training, and development opportunities.

Qualifikationen

• Must have strong communication skills and empathy.
• Ability to manage time and multi-task effectively while delivering quality service.
• Excellent verbal and written English, with clear telephone etiquette and grammar.

Aufgaben

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to close cases per standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to improve workflow and customer experience.
• Deliver high-quality services to maximize customer satisfaction and maintain procedures.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties as assigned to support the Quality Management System.

Kenntnisse

Communication

Time management

Multitasking

Active listening

Customer service

Ausbildung

Diploma or higher

Jobbeschreibung

TDCX, a Singapore-headquartered global BPO leader, is seeking a Customer Service role focused on delivering excellent support. You will engage customers across multiple channels, identify needs, and resolve issues while upholding service standards.

The role requires strong communication and empathy, with flexibility for a dynamic work environment. Join a global company renowned for awards, training, and development opportunities.