Customer Experience Specialist (Flexible Work)

TDCX; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Flexible working arrangements

World-class workspaces

Career development programs

Job summary

TDCX Singapore-headquartered, a leading global BPO delivering CX, sales and digital marketing services, is seeking a Quality Manager to oversee customer support quality across channels. The role emphasizes continual improvement, effective listening, and strong English communication in a fast-paced environment.

You will contribute to quality standards, engage with customers, and support ongoing learning and development within a global, award-winning company with flexible work arrangements and

Qualifications

• Diploma or higher; degrees accepted across fields.
• Strong time management and multitasking abilities.
• Excellent written and verbal communication; fluent English.

Responsibilities

• Provide excellent support to customers across all channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up to close cases per QA standards.
• Feedback on tools, resources, procedures to improve workflow and customer experience.
• Deliver services to maximize customer satisfaction per procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform additional duties to support the Quality Management System.

Skills

Time management

Multi-tasking

Communication

Active listening

Empathy

Phone etiquette

English proficiency

Education

Any tertiary degree

Tools

CRM / multi-system tools

Job description

TDCX Singapore-headquartered, a leading global BPO delivering CX, sales and digital marketing services, is seeking a Quality Manager to oversee customer support quality across channels. The role emphasizes continual improvement, effective listening, and strong English communication in a fast-paced environment.

You will contribute to quality standards, engage with customers, and support ongoing learning and development within a global, award-winning company with flexible work arrangements and