Customer Experience Associate - Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 67,000 - 106,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

Flexible working arrangements

World-class workspace

Job summary

TDCX Group in Singapore is seeking a Customer Experience Quality Manager to lead service delivery and ensure top-tier customer interactions across channels.

Role focuses on understanding customer needs, driving first-contact resolution, and collaborating with internal teams to enhance workflows. Ideal candidates have strong communication and empathy, with a background in BPO and quality management.

Qualifications

• Candidate should possess a Diploma or higher qualification; fresh graduates are welcome.
• Strong communication, listening, and empathy for customer interactions.
• Ability to handle multiple systems and learn new ones.
• Professional English communication; market language skills as applicable.

Responsibilities

• Provide excellent customer support across channels.
• Identify customer needs, clarify issues, research, and provide solutions.
• Ensure first contact resolution and follow-up with partners and internal teams.
• Offer feedback to improve tools, resources, and procedures.
• Deliver high customer satisfaction through best-practice procedures.
• Build sustainable relationships and go the extra mile for customers.
• Perform additional duties within the Quality Management System scope as needed.

Skills

Time management

Multi-tasking

Excellent communication

Active listening

Empathy

Phone etiquette

Computer literacy

Education

Diploma or higher

Bachelor's degree

Postgraduate degree

Tools

MS Office / productivity tools

Job description

TDCX Group in Singapore is seeking a Customer Experience Quality Manager to lead service delivery and ensure top-tier customer interactions across channels.

Role focuses on understanding customer needs, driving first-contact resolution, and collaborating with internal teams to enhance workflows. Ideal candidates have strong communication and empathy, with a background in BPO and quality management.