Customer Experience Specialist | Grow with Global Brands

TDCX Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TDCX Group is a Singapore-headquartered global BPO delivering customer experience and related services. We are seeking a Quality Manager to lead and improve customer support quality across multiple brands and markets.

Join a world-class team focused on innovation, learning, and scalable operations. The role emphasizes customer satisfaction, service standards, and continual improvement within a dynamic, award-winning global company.

Qualifications

• Candidates must have at least a diploma or degree.
• 2 years of related experience preferred; fresh graduates welcome.
• Strong time management and multitasking abilities.
• Excellent verbal and written English and market language.
• Strong communication, listening and empathy.
• Comfortable using computers and multiple systems; quick learner.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Provide constructive feedback on tools, resources, procedures and guidelines.
• Deliver high-quality services to ensure customer satisfaction and follow procedures.
• Build sustainable relationships and go the extra mile for customers.
• Perform any other duties assigned to support quality management at TDCX.

Skills

Time management

Multitasking

Communication

Active listening

Empathy

Phone etiquette

Computer literacy

Quick learner

Education

Diploma or higher education

Job description

TDCX Group is a Singapore-headquartered global BPO delivering customer experience and related services. We are seeking a Quality Manager to lead and improve customer support quality across multiple brands and markets.

Join a world-class team focused on innovation, learning, and scalable operations. The role emphasizes customer satisfaction, service standards, and continual improvement within a dynamic, award-winning global company.