Customer Experience Specialist - Flexible Hours & Growth

TDCX Group; Singapore; On-site; SGD 56,000 - 100,000; Full time

Benefits offered by this job

Attractive remuneration and great Perk

Comprehensive medical, insurance, and社

World-class workspaces

Engaging activities and recognition

Strong learning and development plans

Positive work culture

Job summary

TDCX, Singapore-headquartered, seeks a dedicated Quality Manager to lead our BPO quality initiatives for partner brands. You will oversee service delivery, drive process improvements, and ensure adherence to escalation procedures while collaborating with cross-functional teams.

Ideal candidates have a Diploma or higher and strong communication, time management, and multi-tasking skills. Fresh graduates are encouraged; experience with multiple systems and customer service is a plus.

Qualifications

• Diploma or higher required; degrees welcome.
• Strong communication, listening, and empathy essential.
• Ability to work with multiple systems and learn quickly.
• Fresh graduates are encouraged to apply.

Responsibilities

• Attend to phone-in enquiries and/or emails from customers in a professional manner.
• Resolve inquiries in a timely, efficient and professional way.
• Provide constructive feedback on tools, resources, procedures and guidelines to improve workflows.
• Deliver excellent service to ensure the highest customer satisfaction with proper procedures.
• Handle and manage escalation issues proficiently.
• Build sustainable relationships and engage customers by going the extra mile.
• Support continual improvement of the Quality Management System at TDCX.

Skills

Communication

Time management

Multi-tasking

Empathy

Phone etiquette

Computer literacy

Customer service

Education

Diploma or higher

Job description

TDCX, Singapore-headquartered, seeks a dedicated Quality Manager to lead our BPO quality initiatives for partner brands. You will oversee service delivery, drive process improvements, and ensure adherence to escalation procedures while collaborating with cross-functional teams.

Ideal candidates have a Diploma or higher and strong communication, time management, and multi-tasking skills. Fresh graduates are encouraged; experience with multiple systems and customer service is a plus.