Customer Experience Specialist — Flexible Hours & Growth

TDCX; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration

Medical and social coverage

World-class workspaces

Flexible working

Coaching and mentoring

Global company awards

Job summary

TDCX, headquartered in Singapore, is hiring a Quality Manager to oversee customer support quality across channels. You will ensure first contact resolution, manage feedback on tools and processes, and build strong customer relationships while maintaining high standards of service.

The role emphasizes excellent English communication, time management, and the ability to multi-task in a fast-paced BPO environment. Fresh graduates are welcome, with training and mentorship provided.

Qualifications

• Diploma or higher in any field; 2+ years of related experience preferred.
• Fresh graduates are encouraged to apply.
• Strong time management skills and ability to multi-task.
• Excellent verbal and written communication in English and the market language.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and research issues to provide strategic solutions that address needs while clarifying any confusion.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with proper procedures.
• Build sustainable relationships and engage customers by going the extra mile.
• Any other duties assigned to support the Quality Management System (QMS) of TDCX.

Skills

Strong communication

Time management

Multitasking

Empathy

Phone etiquette

English proficiency

Education

Diploma or higher in any field

Job description

TDCX, headquartered in Singapore, is hiring a Quality Manager to oversee customer support quality across channels. You will ensure first contact resolution, manage feedback on tools and processes, and build strong customer relationships while maintaining high standards of service.

The role emphasizes excellent English communication, time management, and the ability to multi-task in a fast-paced BPO environment. Fresh graduates are welcome, with training and mentorship provided.