Global Customer Success Partner

First Advantage Pte Ltd; Singapore; On-site; SGD 80,000 - 140,000; Full time

Benefits offered by this job

Remote work set up

Job summary

First Advantage Pte Ltd in Singapore is seeking a Customer Success Partner to drive growth and strengthen relationships across APAC. You will lead renewal, upsell, and onboarding activities, coordinating with regional teams to meet client needs and contractual SLAs.

The role requires strategic thinking, excellent communication with C-level executives, and the ability to manage complex multinational accounts and workflows across regions.

Qualifications

• Bachelor’s degree in Business or equivalent.
• Minimum of 5 years working experience.
• Experience in account management or client success is preferred.

Responsibilities

• Build, maintain, and execute an account strategy for each client.
• Maintain an accurate forecast for revenues within your book of business.
• Document all customer interactions in Salesforce and other systems.
• Develop second-tier clients into key accounts.
• Monitor competitors’ strategies and identify risks.
• Serve as primary contact for strategic matters with global/regional accounts.
• Coordinate with internal stakeholders across regions (APAC focus).
• Navigate complex client structures and escalation paths.
• Lead regular account reviews and ensure SLA adherence.
• Collaborate with Operations, Compliance, Product, Finance and Sales.
• Identify opportunities for expansion and service optimization.
• Present to senior and C-level stakeholders across regions.

Skills

Interpersonal skills

Stakeholder management

Communication

Education

Bachelor’s degree in Business or equivalent

Job description

First Advantage Pte Ltd in Singapore is seeking a Customer Success Partner to drive growth and strengthen relationships across APAC. You will lead renewal, upsell, and onboarding activities, coordinating with regional teams to meet client needs and contractual SLAs.

The role requires strategic thinking, excellent communication with C-level executives, and the ability to manage complex multinational accounts and workflows across regions.