APAC Customer Success Lead – Growth & Retention

GPTW INSTITUTE (SINGAPORE) PTE. LTD.; Singapore; Hybride; SGD 85 000 - 140 000; Plein temps

Avantages offerts par ce poste

Hybrid flexibility

Growth opportunities

Competitive compensation

Collaborative culture

Résumé du poste

GPTW INSTITUTE (SINGAPORE) PTE. LTD. in Singapore is seeking a Customer Success Manager to support clients in Singapore and Indonesia. You will lead a portfolio of high-value accounts, drive product adoption, monitor health metrics, and identify expansion opportunities.

The role emphasizes strategic relationship-building, ownership of account plans, and collaboration with sales for growth, with hybrid working in the Singapore office and a competitive compensation package.

Qualifications

• 3-5 years in Customer Success with KPI achievement.
• Proven ability to lead initiatives and influence stakeholders.
• Strategic thinking with experience in health monitoring, account planning and expansion.
• Excellent communication and stakeholder management skills.
• Proven project management across multiple complex initiatives.

Responsabilités

• Own a portfolio of high-value accounts across Singapore and Indonesia with measurable success.
• Lead product adoption, monitor customer health metrics and expansion opportunities.
• Serve as trusted advisor to key decision-makers and align solutions to goals.
• Develop and execute account plans, support renewals and collaborate with sales on upselling.
• Advocate for customer needs and drive continuous improvement across the organization.

Connaissances

Customer Success

Leadership

Strategic thinking

Relationship building

Project management

Formation

Bachelor's degree or equivalent

Outils

CRM platforms

Description du poste

GPTW INSTITUTE (SINGAPORE) PTE. LTD. in Singapore is seeking a Customer Success Manager to support clients in Singapore and Indonesia. You will lead a portfolio of high-value accounts, drive product adoption, monitor health metrics, and identify expansion opportunities.

The role emphasizes strategic relationship-building, ownership of account plans, and collaboration with sales for growth, with hybrid working in the Singapore office and a competitive compensation package.