Customer Success Partner: Drive Onboarding, Adoption & Renewals

Staffany Pte Ltd; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

StaffAny is hiring a Customer Success Manager in Singapore to ensure clients achieve product value and satisfaction, supporting onboarding, adoption and renewal. You will voice customer feedback to steer product direction and improve user experience, collaborating with cross-functional teams to drive retention and growth.

You will be the voice of our customers, ensuring strong relationships, ownership, and problem solving, while contributing to product discovery and research and leveraging Excel

Qualifications

• 2+ years in Customer Success for B2B SaaS.
• Fluent in English; Chinese proficiency preferred.
• Strong ownership and accountability.
• Experience with onboarding, adoption and renewal processes.

Responsabilités

• Own customer success across lifecycle: onboarding, adoption, renewal.
• Onboard customers with success plans and training.
• Handle escalations with Support, Product and Engineering to restore path to success.
• Track product usage and customer health, identify churn risks and drive renewals.
• Collaborate across Sales, Product, Engineering and Support.
• Voice of the customer (VOC) to internal teams and stakeholders.
• Document customer interactions and success stories.

Connaissances

Customer Success

Onboarding

Renewals

English & Chinese

Data analysis

Problem solving

Diplomacy

HR knowledge

SaaS

Outils

Excel

Description du poste

StaffAny is hiring a Customer Success Manager in Singapore to ensure clients achieve product value and satisfaction, supporting onboarding, adoption and renewal. You will voice customer feedback to steer product direction and improve user experience, collaborating with cross-functional teams to drive retention and growth.

You will be the voice of our customers, ensuring strong relationships, ownership, and problem solving, while contributing to product discovery and research and leveraging Excel