Global Customer Success Lead (Mandarin)

Adventus Singapore; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

Adventus Singapore is seeking a Customer Success Leader to drive outcomes for assigned accounts. You will ensure project delivery, manage daily operational support, and maintain strong relationships with clients.

You will lead a team of desktop/system/network and helpdesk engineers, coordinate onboarding, monitor SLAs, and report on performance trends to help customers succeed while balancing cost and business objectives.

Qualifications

• Bachelor's Degree in any discipline.
• Fluent in English and Mandarin; liaise with Mandarin-speaking customers.
• 1–2 years of relevant customer success or client-facing experience.
• Ability to multitask and manage a large portfolio of accounts.
• Business acumen, customer focus and financial awareness.

Responsibilities

• Lead and drive customer success for assigned accounts.
• Accountable for the success of project implementations for contracts.
• Communicate with key stakeholders on daily operational support.
• Monitor SLAs, escalate issues, and prioritise work.
• Serve as the point of contact for service delivery.
• Oversee service delivery and prioritisation of work requests.
• Manage a team of desktop/system/network and helpdesk engineers; onboard as needed.
• Provide reporting and trend analyses to support customers' business.
• Identify gaps and drive closure with internal and external teams.
• Maintain long-term customer relationships and balance cost objectives.

Skills

Customer success

Stakeholder management

Multitasking

Analytical thinking

Problem solving

Bilingual English-Mandarin

Education

Bachelor's degree

Job description

Adventus Singapore is seeking a Customer Success Leader to drive outcomes for assigned accounts. You will ensure project delivery, manage daily operational support, and maintain strong relationships with clients.

You will lead a team of desktop/system/network and helpdesk engineers, coordinate onboarding, monitor SLAs, and report on performance trends to help customers succeed while balancing cost and business objectives.