Global Customer Success Partner — Remote

First Advantage; Singapore; Remote; SGD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work setup

Job summary

First Advantage is seeking a Customer Success Partner to lead business development and strengthen relationships with local, regional and global accounts. You will renew, upsell, and grow revenue while ensuring service delivery aligns with SLAs.

This role requires working with stakeholders across APAC and occasionally across EMEA, US, LATAM. You will document activities, forecast revenue, and collaborate with Operations, Compliance, Product, Finance, and Sales to drive client success.

Qualifications

• Bachelor's degree in Business or equivalent.
• Minimum of 5 years working experience.
• Preferably 2+ years of experience in account management or client success roles.

Responsibilities

• Build, maintain, and execute an account strategy for each account.
• Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
• Document all customer interactions and activities in Salesforce and internal applications.
• Develop second-tier clients into key accounts.
• Monitor and be aware of competitors’ product and service strategies.
• Serve as the primary point of contact for all strategic matters related to assigned global and regional accounts.
• Coordinate with internal stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).
• Navigate and manage complex client structures, including global escalation paths and issue resolution frameworks.
• Lead regular account reviews to ensure service delivery meets contractual expectations and performance metrics.
• Collaborate with Ops, Compliance, Product, Finance, and Sales to ensure a unified approach to client management and solutions delivery.
• Proactively identify opportunities for account expansion and service optimization.
• Present confidently to senior and C-level stakeholders across regions and cultures.

Skills

Interpersonal communication

Stakeholder management

C-level engagement

Forecasting

Account management

Education

Bachelor's degree in Business or equivalent

Tools

Salesforce

Job description

First Advantage is seeking a Customer Success Partner to lead business development and strengthen relationships with local, regional and global accounts. You will renew, upsell, and grow revenue while ensuring service delivery aligns with SLAs.

This role requires working with stakeholders across APAC and occasionally across EMEA, US, LATAM. You will document activities, forecast revenue, and collaborate with Operations, Compliance, Product, Finance, and Sales to drive client success.