Associate Customer Success: Drive Adoption & Growth

Okta; Singapore; Hybrid; SGD 90,000 - 120,000; Full time

Job summary

Okta is seeking a Customer Success Manager in Singapore who will own a portfolio of established accounts, drive adoption, protect renewals, and build strategic customer relationships. You will collaborate with Sales, Product, Support, Renewals, Professional Services, and Engineering to translate customer needs into outcomes.

The role emphasizes proactive engagement, execution of programmatic motions, and building executive relationships, with 10–15% onsite travel and a hybrid office schedule.

Qualifications

• 2+ years of experience in a professional, customer-facing role.
• Foundational understanding of SaaS or technical platforms.
• Customer-centric and proactive mindset focused on adoption.
• Ability to manage a portfolio of accounts in a structured, programmatic way.

Responsibilities

• Execute playbooks to drive adoption and outcomes across your portfolio.
• Take ownership of your Book of Business, mitigate churn risk.
• Collaborate with cross-functional teams and TAMs to support customers.
• Conduct regular industry research to develop insights.
• Build executive relationships with key decision-makers.
• Create strategic success plans aligned with customer goals.
• Communicate effectively with customers and internal teams.
• Proactively address issues and solve problems with teams.
• Leverage sanctioned AI tools to scale research and workflows.

Skills

Customer Success

Account Management

Communication

Problem-Solving

AI Fluency

Job description

Okta is seeking a Customer Success Manager in Singapore who will own a portfolio of established accounts, drive adoption, protect renewals, and build strategic customer relationships. You will collaborate with Sales, Product, Support, Renewals, Professional Services, and Engineering to translate customer needs into outcomes.

The role emphasizes proactive engagement, execution of programmatic motions, and building executive relationships, with 10–15% onsite travel and a hybrid office schedule.