Asia-Based Customer Success Lead for Global Account

Overhaul; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Overhaul is seeking a Dedicated Customer Success Manager for Asia to own the regional program, build strong partnerships with the customer, and coordinate with global teams. You will drive proactive, data-driven actions across regions, time zones, and functions to ensure program health and successful outcomes.

In this role, you will partner with stakeholders to translate needs into internal actions, optimize routing and security workflows, and steer cross-region handoffs while maintaining a

Qualifications

• Extensive experience managing Asia-based customer programs.
• Strong ownership mindset for regional initiatives.
• Proven ability to coordinate with cross-functional teams.

Responsibilities

• Own regional Asia account health and stakeholder alignment.
• Lead regular cadences and program reviews with the Asia customer.
• Translate customer needs into internal actions and roadmaps.
• Coordinate with global CS team to deliver a consistent experience.
• Monitor program activity, risks, and actions, driving improvements.
• Collaborate with sales, product, support, and ops to advance priorities.

Skills

Regional ownership

Customer success

Cross-functional collaboration

Data-driven

Organized

English fluency

Job description

Overhaul is seeking a Dedicated Customer Success Manager for Asia to own the regional program, build strong partnerships with the customer, and coordinate with global teams. You will drive proactive, data-driven actions across regions, time zones, and functions to ensure program health and successful outcomes.

In this role, you will partner with stakeholders to translate needs into internal actions, optimize routing and security workflows, and steer cross-region handoffs while maintaining a