Global Airline CX & Product Lead (Singapore)

STAR ALLIANCE (SG) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global airline alliance in Singapore is seeking a Customer Experience Specialist. This role involves managing projects and products tailored to improve airport transfer services, lounges, and loyalty programs. Ideal candidates will have over 5 years of experience in aviation or travel, demonstrating adaptability and proactive problem-solving skills. You will also manage stakeholder communications and documentation standards, ensuring high-quality delivery across multiple products.

Qualifications

• 5+ years of experience in aviation, travel, consultancy or a related industry within an international corporate environment.
• Experience on Airport Lounges is preferred, although not required.
• Proactive and adaptable, demonstrating initiative and resilience.
• Self-motivated and quick learner, able to grasp complex systems and processes.

Responsibilities

• Manage products and projects based on ongoing business needs of the Customer Experience unit.
• Define and continuously improve product features.
• Lead development and implementation of projects, ensuring technical feasibility.

Skills

Project Management

Stakeholder Coordination

Proactive Problem Solving

Adaptability

Documentation Standards

Job description

A leading global airline alliance in Singapore is seeking a Customer Experience Specialist. This role involves managing projects and products tailored to improve airport transfer services, lounges, and loyalty programs. Ideal candidates will have over 5 years of experience in aviation or travel, demonstrating adaptability and proactive problem-solving skills. You will also manage stakeholder communications and documentation standards, ensuring high-quality delivery across multiple products.