GI Specialist, Telesales

Income Insurance Limited; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading insurance firm in Singapore is looking for a Telesales Executive to promote general insurance products. Responsibilities include conducting telemarketing calls, recommending suitable policies, and achieving sales KPIs. Candidates should have GCE 'N' Levels or O Levels, relevant insurance certifications, and strong communication skills. Previous insurance experience and proficiency in Microsoft Office are advantageous. Join us to make a positive impact on customers' financial planning!

Qualifications

• Minimum GCE 'N' Levels, 3 G.C.E 'O' Levels Passes or NITEC certification.
• Relevant insurance certifications like BCP, PGI and HI are an advantage.
• Experience in the insurance industry is beneficial.

Responsibilities

• Conduct telemarketing calls promoting insurance products.
• Establish a strong brand image through honest sales pitches.
• Follow-up on inquiries and promote direct business product activations.

Skills

Verbal communication

Customer service

Persuasiveness

Multi-tasking

Education

GCE 'N' Levels or 3 G.C.E 'O' Levels or NITEC certification

Tools

Microsoft Office

Job description

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

As a GI specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families.

You will be required to:

• Conduct telemarketing calls to prompt general insurance products with clear and succinct product knowledge and references, to existing and prospective customers
• Entrench a strong brand image of Income through clear and honest sales pitch
• Recommend suitable policies to address customers’ needs and actively identifying opportunities for cross‑selling and up‑selling
• Follow‑up on enquiries and promote direct business product activations
• Achieve KPI of sales performance, call quality and operational standards
• Achieve KPI of leads clearance and talk time
• Work closely with Team Managers for business development and implementation of sales strategies

To join us as a Telesales Executive, you should:

• Have obtained a minimum of GCE 'N' Levels, 3 G.C.E “O” Levels Passes or NITEC certification
• Relevant insurance certifications such as BCP, PGI and HI will be a plus
• Past experience in the insurance industry will be advantageous
• Professional and well‑spoken over the phone
• Good verbal communication and customer service skills to appease customers
• Motivated and driven when met with challenges, committed, strong‑willed and persuasive in recommending suitable products
• Proficient in Microsoft Office and able to multi‑task to efficiently reply to enquiries