GENERAL MANAGER

H&H MANPOWER PTE. LTD.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A hospitality service provider in Singapore seeks a Hostel Operations Manager to oversee daily operations of their properties. The role focuses on ensuring cleanliness, safety, and resident satisfaction while managing staff, occupancy, and budgets. Ideal candidates will have strong leadership and communication skills along with a good grasp of industry regulations. Suitable for those able to handle multiple responsibilities effectively.

Qualifications

• Strong leadership, communication, and problem-solving skills.
• Good understanding of accommodation industry regulations and standards.
• Able to work under pressure and handle multiple responsibilities.

Responsibilities

• Oversee the overall operations of one or more hostel properties.
• Supervise and manage all staff including housekeeping, security, and maintenance teams.
• Ensure compliance with health, safety, and government regulations.
• Monitor room occupancy and implement strategies to maximize rental income.

Skills

Leadership

Communication

Problem-solving

Time management

Tools

MS Office

Property management systems

Job description

Job Description:

Responsible for overseeing the daily operations of hostel facilities, ensuring high standards of cleanliness, safety, and resident satisfaction. Manages staff, monitors occupancy, handles budgeting and cost control, and ensures compliance with relevant regulations. Coordinates maintenance, handles complaints, and implements operational improvements to optimize efficiency and service quality.

Key Responsibilities:

• Oversee the overall operations of one or more hostel properties.
• Supervise and manage all staff including housekeeping, security, and maintenance teams.
• Ensure all facilities comply with health, safety, and government regulations.
• Monitor room occupancy and implement strategies to maximize rental income.
• Prepare and manage budgets, control costs, and track financial performance.
• Address residents' feedback, concerns, and emergencies in a timely and professional manner.
• Conduct regular inspections to maintain cleanliness, hygiene, and maintenance standards.
• Coordinate repairs, maintenance, and vendor services as required.
• Develop and implement policies and procedures to improve operational efficiency.
• Report to company management and provide regular updates on hostel performance.

Requirements:

• Strong leadership, communication, and problem-solving skills.
• Good understanding of accommodation industry regulations and standards.
• Able to work under pressure and handle multiple responsibilities.
• Proficient in MS Office and basic property management systems.
• Ability to manage diverse teams and work with people from different backgrounds.
• Ability to work on weekend and public holiday