Frontline Tech Support Intern

dxctechnology; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

DXC Technology is seeking a capable professional for a fast-paced technical support/customer service role in an international setting. The candidate will handle inquiries promptly, maintain logs, and resolve issues using essential tools and systems.

Flexibility for variable shifts and a strong team focus are required. Experience in a tech support environment, solid communication skills, and a basic understanding of hardware and software are preferred.

Qualifications

• Experience in fast-paced, high-pressure roles in a changing environment.
• Strong team focus and proven communication skills.
• Technical aptitude with basic understanding of hardware, software and Windows.

Responsibilities

• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames
• Adhere to account Policies & Procedures
• Work to achieve individual and team goals
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright and trademark legislation
• Accomplish other duties as required
• Adhere to all DXC Policies & Procedures – Including Security

Skills

Communication skills

Teamwork

Flexibility

Shift work

Job description

DXC Technology is seeking a capable professional for a fast-paced technical support/customer service role in an international setting. The candidate will handle inquiries promptly, maintain logs, and resolve issues using essential tools and systems.

Flexibility for variable shifts and a strong team focus are required. Experience in a tech support environment, solid communication skills, and a basic understanding of hardware and software are preferred.