RR-0393497 Service Desk Intern-19

dxctechnology; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

DXC Technology is seeking a capable professional for a fast-paced technical support/customer service role in an international setting. The candidate will handle inquiries promptly, maintain logs, and resolve issues using essential tools and systems.

Flexibility for variable shifts and a strong team focus are required. Experience in a tech support environment, solid communication skills, and a basic understanding of hardware and software are preferred.

Qualifications

• Experience in fast-paced, high-pressure roles in a changing environment.
• Strong team focus and proven communication skills.
• Technical aptitude with basic understanding of hardware, software and Windows.

Responsibilities

• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames
• Adhere to account Policies & Procedures
• Work to achieve individual and team goals
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright and trademark legislation
• Accomplish other duties as required
• Adhere to all DXC Policies & Procedures – Including Security

Skills

Communication skills

Teamwork

Flexibility

Shift work

Job description

Job Description:

Profile:

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern.

Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft® operating systems and applications.

Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.

Responsibilities & Activities:

Answer contacts promptly and professionally

Log/Validate all contacts Call Handling Database

Resolve a high percentage of customer problems using the relevant tools and

systems

Manage end to end all calls logged, providing regular updates to customers on

call status

Complete follow-on actions as appropriate

Invoke Escalation Procedures within defined time frames

Adhere to account Policies & Procedures

Work to achieve individual and team goals

Protect confidential and sensitive information and materials

Observe strict compliance to licensing, copyright and trademark legislation

Accomplish other duties as required

Adhere to all DXC Policies & Procedures – Including Security

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.