Frontline Patient Service Associate (Weekend Half-Days)

SingHealth Polyclinics; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

SingHealth Polyclinics seeks a dedicated Senior/Patient Service Associate to join our frontline team. You will be the first point of contact for patients, ensuring a warm, efficient, and patient-centred experience across registration, scheduling, and billing tasks.

You will coordinate referrals and clinic operations, support data entry and enquiry handling, and uphold service standards with a professional, customer‑oriented attitude.

Qualifications

• Minimum GCE 'N' Level or equivalent qualification
• Strong communication and interpersonal skills
• Computer literacy and willingness to learn clinic systems
• Customer-oriented with a positive, professional attitude
• Ability to work half-day on Saturdays

Responsibilities

• Patient Registration & Appointments: Manage patient registration, schedule appointments, and ensure accurate data entry.
• Billing & Enquiries: Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination: Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence: Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support: Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Skills

Communication skills

Interpersonal skills

Computer literacy

Customer-oriented

Professional attitude

Education

GCE N Level or equivalent

Job description

SingHealth Polyclinics seeks a dedicated Senior/Patient Service Associate to join our frontline team. You will be the first point of contact for patients, ensuring a warm, efficient, and patient-centred experience across registration, scheduling, and billing tasks.

You will coordinate referrals and clinic operations, support data entry and enquiry handling, and uphold service standards with a professional, customer‑oriented attitude.