Senior Clinic Services & Patient Experience Lead

SingHealth Group; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

SingHealth Group seeks a dedicated and service-oriented Senior/Patient Service Associate (SPSA) to join our frontline team. As the first touchpoint for patients, you will contribute to a seamless, welcoming, and positive clinic experience while supporting day-to-day operations and delivering efficient, compassionate, patient-centred service.

You will handle billing, referrals, and coordination, manage patient feedback, and assist in daily clinic operations to ensure smooth functioning of the

Qualifications

• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Billing & Enquiries – handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination – facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care.
• Service Excellence – manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support – assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Skills

Communication & interpersonal

Computer literacy

Customer service mindset

Job description

SingHealth Group seeks a dedicated and service-oriented Senior/Patient Service Associate (SPSA) to join our frontline team. As the first touchpoint for patients, you will contribute to a seamless, welcoming, and positive clinic experience while supporting day-to-day operations and delivering efficient, compassionate, patient-centred service.

You will handle billing, referrals, and coordination, manage patient feedback, and assist in daily clinic operations to ensure smooth functioning of the