Patient Service Associate Executive (Central Admin Team - Referral)

SingHealth Polyclinics; Singapore; On-site; SGD 2,500 - 3,500; Full time

Job summary

SingHealth Polyclinics is seeking a dedicated Patient Service Associate Executive (PSAE) to support clinic operations through backend administrative tasks. You will handle appointment scheduling, patient follow-up, SOC referrals, data collation, and cross-cover duties as needed.

The role requires a Diploma in any discipline, strong communication and interpersonal skills, and basic computer literacy. Fresh graduates are welcome, with half-day Saturday work as part of the schedule.

Qualifications

• Diploma in any discipline required.
• Prior experience in healthcare, customer service, or operations is advantageous.
• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.
• Ability to work half-day on Saturdays.
• Fresh graduates are welcome to apply.

Responsibilities

• Facilitate referrals to Specialist Outpatient Clinics (SOC) and other services.
• Coordinate follow-up appointments and patient care arrangements.
• Monitor referral status and ensure proper documentation and follow-up actions.

Job description

SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.

SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.

SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.

Job description:

We are seeking a dedicated, proactive, and service-oriented Patient Service Associate Executive (PSAE) to support the smooth operation of clinic services through backend administrative functions. The role involves appointment scheduling, patient follow-up, Specialist Outpatient Clinic (SOC) referral coordination, data collation, and cross-coverage of duties when required. The candidate will also undertake ad hoc assignments as delegated by supervisors.

Key Responsibilities

Referrals & Care Coordination

• Facilitate referrals to Specialist Outpatient Clinics (SOC) and other healthcare services as required.
• Coordinate follow-up appointments and patient care arrangements in a timely manner.
• Monitor referral status and ensure appropriate documentation and follow-up actions are completed.
• Ability to maintain accuracy and productivity in a fast-paced environment.

Administrative Support

• Manage appointment scheduling activities.
• Perform data collation, reporting, and maintenance of accurate records.
• Provide cross-coverage and operational support for team members when requires

Requirements

• Minimum Diploma in any discipline
• Prior experience in healthcare, customer service, or operations is advantageous
• Strong communication and interpersonal skills
• Basic computer literacy and willingness to learn clinic systems
• Customer-oriented with a positive, professional attitude
• Ability to work half-day on Saturdays
• Fresh graduates are welcome to apply