Patient Service Associate Executive (Pasir Ris)

SingHealth Polyclinics; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

SingHealth Polyclinics is seeking a dedicated Patient Service Associate Executive (PSAE) to lead frontline operations and uphold high patient-care standards. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will help create a welcoming clinic experience and support day-to-day operations while delivering efficient, compassionate,

Qualifications

• Diploma required in any discipline.
• Experience in healthcare, customer service, or operations is advantageous.
• Strong communication and interpersonal skills are essential.
• Supervisory and coordination abilities to guide teammates.

Responsibilities

• Register patients and manage appointments with accurate data entry.
• Handle billing enquiries and payments professionally.
• Coordinate referrals and follow-up arrangements for patient care.
• Gather and address patient feedback, support service recovery and uphold standards.
• Assist in daily clinic operations and administrative tasks.
• Support process and service improvements to enhance patient experience.

Skills

Customer service

Communication

Interpersonal skills

Supervisory & coordination

Basic computer literacy

Patient-centred approach

Education

Diploma

Tools

Clinic software

Job description

Company description

SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.

SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.

SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.

Job description

Job Description

We are seeking a dedicated, proactive, and service‑oriented Patient Service Associate Executive (PSAE) to lead our frontline operations and uphold the highest standards of patient care. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

Key Responsibilities

• Patient Registration & Appointments
  Manage patient registration, schedule appointments, and ensure accurate data entry.
• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.
• Process & Service Improvements

Contribute to improvement initiatives to enhance patient experience and operational efficiency. Provide ground insights to strengthen service quality and workflow optimization.

Requirements

• Minimum Diploma in any discipline
• Prior experience in healthcare, customer service, or operations is advantageous
• Strong communication and interpersonal skills
• Supervisory & coordination to guide and mentor teammates
• Basic computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude
• Ability to work half‑day on Saturdays