Senior/Patient Service Associate (Pasir Ris)

SingHealth Polyclinics; Singapore; In loco; SGD 31.000 - 40.000; Tempo pieno

Descrizione del lavoro

SingHealth Polyclinics invites a dedicated and service-oriented Senior/Patient Service Associate to join our frontline team. You will be the first touchpoint for patients, helping create a welcoming, seamless clinic experience and supporting day-to-day operations with care and professionalism.

Key duties include patient registration and appointments, handling billing and enquiries, coordinating referrals, managing patient feedback, and assisting with daily clinic workflows.

Competenze

• Minimum GCE ‘O' Level or equivalent qualification.
• Strong communication and interpersonal skills.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Mansioni

• Register patients and manage appointments with accurate data entry.
• Handle billing, payments and patient enquiries promptly and professionally.
• Coordinate referrals and follow-up arrangements for timely care.
• Manage patient feedback and support service recovery.
• Assist in daily clinic operations and workflow processes for smooth functioning.

Conoscenze

Communication skills

Interpersonal skills

Customer service

Formazione

GCE 'O' Level or equivalent

Strumenti

Clinic software

Descrizione del lavoro

Company description

SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.

SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.

SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.

Job description

We are seeking a dedicated and service‑oriented Senior/Patient Service Associate (SPSA) to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

Key Responsibilities

• Patient Registration & Appointments Manage patient registration, schedule appointments, and ensure accurate data entry.
• Billing & Enquiries Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.

Requirements

• Minimum GCE ‘O' Level or equivalent qualification
• Strong communication and interpersonal skills
• Basic computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude
• Ability to work half-day on Saturdays